Refund policy

Last updated: November 25, 2025

Thank you for shopping at https://optimalsleepairwayhealth.store.

If, for any reason, you are not completely satisfied with your purchase, we invite you to review our Return and Refund Policy. The following terms apply to all products purchased from us.

Interpretation and Definitions

Interpretation
Words with capitalized initial letters have defined meanings below. The same definitions apply whether they appear in singular or plural form.

Definitions
For the purposes of this Return and Refund Policy:

• Company (referred to as “the Company”, “we”, “us”, or “our”) refers to Optimal Sleep Airway Health, located at 237 Waterworks Road, Ashgrove, Queensland 4060, Australia.
  

• Goods refer to physical products available for sale on our website.
  

• Orders mean a request by you to purchase Goods from us.
  

• Service refers to our website and related services.
  

• Website refers to https://optimalsleepairwayhealth.store.
  

• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  
  

Your Order Cancellation Rights

You are entitled to cancel your order within 14 days without providing any reason.

The cancellation period is 14 days from the date you received the Goods, or when a third party you appointed (other than the carrier) takes possession of the delivered product.

To exercise your right of cancellation, please notify us clearly of your decision by contacting:
Email: contact@optimalsleepairwayhealth.com

We will reimburse you no later than 14 days after receiving the returned Goods. Refunds will be processed using the same payment method you used for the original order. No fees will be applied for reimbursement.

Conditions for Returns

To be eligible for a return, please ensure that:

• The Goods were purchased within the last 14 days.
  

• The Goods are unused, undamaged, and in original packaging.
  

• You provide proof of purchase or receipt.
  

The following items cannot be returned or refunded:

• Goods made to your specifications or personalized items.
  

• Goods that, due to health or hygiene reasons, were unsealed after delivery.
  

• Goods that have deteriorated or are near expiry.
  

• Goods that have been mixed with other items after delivery.
  
  

We reserve the right to refuse returns that do not meet the above conditions.

Defective or Damaged Items

If you receive a defective or damaged product, please contact us at contact@optimalsleepairwayhealth.com with photos or video proof within 14 days of delivery. Once verified, we will guide you through the return or replacement process.

Returning Goods

You are responsible for the cost and risk of returning Goods to us. Please return items to:

Optimal Sleep Airway Health
237 Waterworks Road
Ashgrove, Queensland 4060
Australia

We recommend using a trackable and insured shipping service. We are not responsible for Goods lost or damaged during return shipment. Refunds cannot be issued without receiving the returned product or proof of return delivery.

Non-Refundable Items

Sale items and promotional offers are non-refundable unless they arrive defective or damaged.

Contact Us

If you have any questions or wish to start a return request, please contact us at:

Email: contact@optimalsleepairwayhealth.com
Address: 237 Waterworks Road, Ashgrove, Queensland 4060, Australia

Optimal Sleep Airway Health